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Frequently Asked Questions
Visit our Customer Support page or email hello@primepd.com with any additional questions.
What is Prime PD?
Prime PD is a streaming service that offers a wide variety of fitness classes designed to fight the symptoms of neurological disease, starting with Parkinson's and Multiple Sclerosis. You can watch as much as you want, whenever you want – all for one low monthly price. There's always something new to discover and more classes are added every week!
Where can I watch?
Watch anywhere, anytime. Sign in with your Prime PD account to watch instantly on the web at app.primepd.com from your personal computer or on any internet-connected device. You can also download our app onto your iPhone, iPad, or Android device for easy access. You can also watch Prime PD classes on your Roku Smart TV.
How do I get Prime PD on my smart phone or tablet?
Prime PD apps are available to download in the Apple App Store and Google Play Store. Click here to download the iPhone or iPad app and click here to download the Android app.
How do I watch Prime PD on my Smart TV?
Prime PD is currently available on all Roku Smart TVs, and will be available on additional Smart TV platforms soon. If you have a Roku TV, click "Add Channel", search for Prime PD, and hit download. New users will need to create an account on our website before being able to use the Roku app.
How do I cancel?
It's easy. From your user account, you can simply click "Unsubscribe" and your subscription will be cancelled - no questions asked. There are no pesky contracts or commitments. If you have any issues, you can always email support@primepd.com. There are no cancellation fees - start or stop your account anytime.
What can I watch on Prime PD?
Prime PD has an extensive library of neurological fitness classes, provided by certified coaches across the country. This includes a variety of workout methologies, styles, and types, ranging from Boxing for Parkinson's to Yoga for MS to specialized stroke rehabilitation techniques. Seated and standing options are available.
How do I cancel?
Prime PD is flexible. There are no pesky contracts or commitments. You can easily cancel your account online by emailing support@primepd.com or clicking "Unsubscribe" in your account settings. There are no cancellation fees - start or stop your account anytime.
What can I watch on Prime PD?
Prime PD has an extensive library of disease-targeted fitness classes, provided by certified coaches across the country. Just our Parkinson's library has over 200 classes including boxing, LSVT BIG and LOUD, PWR!, Yoga for Parkinson's, HIIT, Meditation, seated and standing workouts, and much more.
How can I request to delete my account?
Simply email support@primepd.com that you would like to have your account deleted, and we will confirm within 3 business days when your account information has been deleted. The data that will be deleted includes your name, email, date of birth, insurance information, and any other personally identifying information.
Prime PD is a streaming service that offers a wide variety of fitness classes designed to fight the symptoms of neurological disease, starting with Parkinson's and Multiple Sclerosis. You can watch as much as you want, whenever you want – all for one low monthly price. There's always something new to discover and more classes are added every week!
Where can I watch?
Watch anywhere, anytime. Sign in with your Prime PD account to watch instantly on the web at app.primepd.com from your personal computer or on any internet-connected device. You can also download our app onto your iPhone, iPad, or Android device for easy access. You can also watch Prime PD classes on your Roku Smart TV.
How do I get Prime PD on my smart phone or tablet?
Prime PD apps are available to download in the Apple App Store and Google Play Store. Click here to download the iPhone or iPad app and click here to download the Android app.
How do I watch Prime PD on my Smart TV?
Prime PD is currently available on all Roku Smart TVs, and will be available on additional Smart TV platforms soon. If you have a Roku TV, click "Add Channel", search for Prime PD, and hit download. New users will need to create an account on our website before being able to use the Roku app.
How do I cancel?
It's easy. From your user account, you can simply click "Unsubscribe" and your subscription will be cancelled - no questions asked. There are no pesky contracts or commitments. If you have any issues, you can always email support@primepd.com. There are no cancellation fees - start or stop your account anytime.
What can I watch on Prime PD?
Prime PD has an extensive library of neurological fitness classes, provided by certified coaches across the country. This includes a variety of workout methologies, styles, and types, ranging from Boxing for Parkinson's to Yoga for MS to specialized stroke rehabilitation techniques. Seated and standing options are available.
How do I cancel?
Prime PD is flexible. There are no pesky contracts or commitments. You can easily cancel your account online by emailing support@primepd.com or clicking "Unsubscribe" in your account settings. There are no cancellation fees - start or stop your account anytime.
What can I watch on Prime PD?
Prime PD has an extensive library of disease-targeted fitness classes, provided by certified coaches across the country. Just our Parkinson's library has over 200 classes including boxing, LSVT BIG and LOUD, PWR!, Yoga for Parkinson's, HIIT, Meditation, seated and standing workouts, and much more.
How can I request to delete my account?
Simply email support@primepd.com that you would like to have your account deleted, and we will confirm within 3 business days when your account information has been deleted. The data that will be deleted includes your name, email, date of birth, insurance information, and any other personally identifying information.
